Mountain Vacationing at Pictustay Pocono Mountain Villas

                          We want your stay at Pocono Mountain Villas to be seamless. Below are some answers to our most frequently asked questions. 

                                               Location & Transportation 

Q: Where is Pictustay Pocono Mountain Villas located?

Located in the serene Pocono Mountains, Pocono Mountains Villas is a hidden treasure for mountain vacationers seeking relaxation & adventure.

Learn more here or explore with Google Maps

Q: What's the closest airport to Pictustay Pocono Mountain Villas?

There are two airports in proximity to Pictustay Pocono Mountain Villas. The Lehigh Valley International Airport (formerly Allentown–Bethlehem–Easton International Airport), & Newark Airport. 

Q: Is there transportation available to and from the airport?

Unfortunately, we do not provide transportation to & from our property. 

Q: Is there valet parking?

No, we do not offer valet parking. We offer self-parking during your stay.

                                                               Resort

 Q: Is there a resort map?

Yes, a resort map can be picked up in our lobby. 

Q: Are Pocono Mountain Villas amenities and dining available for non-guests?

Yes! Our amenities and restaurant are open to both guests and non-guests. 

Q: Is a credit card required upon check-in?

Yes, a hold will be placed at check-in on your credit card in the amount of $250. The credit card hold will be released, subject to any incidental charges or damages, upon check-out and can take up to 21 business days to reflect in your account.

Q: Do you offer day passes?

Day passes are not available. But our on-site amenities are available to non-guests to reserve during the year.

Q: Is there a kids' club?

We do not have a kid's club, but we do offer a variety of amenities for little ones, teens, and young adults.

Q: Is there a fitness center?

Yes, we have a fitness center to help maintain any activity level of fitness.

Q: Are pets allowed?

Pets & emotional support animals are not permitted at Pocono Mountain Villas. Only Service animals are allowed. 

                                                     Accommodations

Q: Do all Villas and Studios have a kitchen with supplies?

Yes, Villas and Studios have a fully equipped kitchen or kitchenette with stocked necessary kitchen tools in the drawers and cabinets for all your cooking needs. Just bring the ingredients!  

Q: Is there a sundry located on-site for groceries or vacation supplies I forgot at home?

We do not have a sundry on the property.

                                                          Reservations

Q: How do I modify or cancel my reservation?

Access the cancel or modify link on your initial booking confirmation email or call a member from our rental reservations team at 855-849-2205 or by email at rentalreservations@exploriaresorts.com. 

Q: What time is check-in/ check-out time?

Check-in time starts at 4:00pm local time. If your accommodation is ready before 4:00pm our staff will contact to help with an earlier check-in process. Please note, that during peak seasons, check-in times may be slightly delayed, but our staff will do their best to assist you. 4:00pm check-in is NOT guaranteed. 

Check-out time is at 10:00am. Any late checkout must be approved by a member of our guest services and requested ahead of time. Late check-out charges will apply and are subject to availability only.

Q: Do you offer any promotions?

Please check our promotions page for any current promotions. Learn more here.

Q: How do I book on-site experiences and activities?

All on-site experiences and activities can be booked through our website.

                                                            Dining

Q: Do I have to make reservations?

No reservations are required! You have the flexibility to dine in or place a to go order.